IMPORTANT RETURN DISCLAIMER FOR ORDERS SHIPPED OUTSIDE THE UNITED STATES: For products sold or delivered outside of the United States, products may be returned as outlined above; HOWEVER, ALL return shipping and replacement order shipping costs are the responsibility of the customer.

Store credit, exchanges, and refunds are contingent upon inspection of item(s) once we receive it.

Refer to the Return Merchandise Authorization (RMA) process below on returning your product.

Prior to returning a product, contact WetKeys at [email protected] for a Return Merchandise Authorization (RMA).

For each product returned, please include your name, shipping address, telephone number, copy of your invoice as proof of purchase and have the package clearly marked with your RMA number.

All returned items MUST be in "new, unaltered and unused condition" with original packaging. Definition of new, unaltered and unused condition is:

• Without showing signs of wear or damage in any way
• WetKeys manufactured products must be returned within 30 calendar days of the delivery date (after 30 days no returns are allowed)
• Products made by other manufacturers must be returned within period specified by manufacturer
• Products which may be chemically or biologically contaminated cannot be returned. Must not be a special or custom order
• Clearance items cannot be returned
• Products with special return policies noted in that items detailed description

WetKeys MUST be contacted within 30 days (or within the manufacturers' specified warranty or return period) if you intend to return ANY item to our store. Items returned to us AFTER the specified period and WITHOUT contacting WetKeys will NOT be accepted.

Pre-Purchase Conditions:

1. The product must be the exact same make, model, color and size as the item listed at WetKeys.com and an item we regularly stock (not applicable on special orders).
2. The online merchant offering the lower price must have the item currently available for purchase and the item must not be discontinued.
3. The online merchant offering the lower price must be an established site, as determined by WetKeys.com.
4. The base price of the items must be a difference of at least $5.00.

Qualifications:

1. Applies only to the product purchase price.
2. Applies to claims made within 10 business days of purchase date.
3. Limited to three (3) claims in a 90 day period.

Post-purchase conditions:

1. Price match must be requested by the person to whom the product was billed.
2. We will refund 100% of the price difference (not including tax) if an item purchased at WetKeys.com is advertised at a lower price at any online retailer within 10 business days of original order date.
3. Online price matching must be completed by emailing the following information to [email protected].
   Your Full Name:
   Order Number:
   Product Code:
   Competitor's Online Retailer Price:
   Was this product on sale or a clearance item?
   Copy and paste the exact link (URL) to the Online competitor retailer's website showing product image, product code and product price.
   

Exclusions:

• Pre-ordered merchandise.
• Purchases paid solely with WetKeys.com in-store credits.
• New merchandise versus factory-reconditioned comparisons.
• Items shipped internationally.
• Cell phones purchased with plans.
• Services, since these prices change dynamically.
• Auction sites. Seller must have an established online website.
• Merchants offering special promotions such as sale prices, promotional free shipping, rebate offers, coupon offers, quantity discounts or membership requirements for purchases.
• Our own or our competitors' free offers, limited-quantity items, items purchased prior to May 29, 2009, Outlet Center items, mail-in offers, financing, bundle offers or pricing errors.
• Clearance and open-box items. Nor are special offers or promotions (such as mail-in incentives and gift-with-purchase offers), or services such as installation.

Additional Questions:

• How do WetKeys.com coupons and rebates contribute to the WetKeys.com price?
  When calculating a price match, we'll deduct any available WetKeys.com coupons, WetKeys.com Rebates (instant, easy or mail-in) and manufacturer rebates from the WetKeys price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 instant rebate, the net price is $80. If another company's price is $80 or more, we will not match the price. Another example: if you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company's price is $125, your price match would be $4.
• Will WetKeys.com match another company's price when combined with an instant rebate, mail-in rebate, gift check or gift card,or free or discounted item?
  We'll match another company's final price after deducting an instant rebate. If another company offers a product that comes with a mail-in rebate, gift check, gift card or an equivalent, we will only match the price you pay at the point of purchase and will not take the mail-in rebate, gift check, gift card or equivalent into account. If another company offers a product that comes with a free or discounted item and WetKeys does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account.
• Are delivery charges included in the price match?
  No.
• Are quantities limited on price matched products?
  We may limit the quantities of price matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer based on inventory available at time of purchase.